How Do I Chat With Amazon Customer Service?

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This wikiHow teaches you the fastest ways to contact Amazon UK's customer support team to resolve any issues you have with the service. Amazon no longer has a support email address, so there is no manner to contact Amazon UK via email. Amazon UK'due south back up team is primarily available through live chat (the speediest pick) and over the phone, but you can too enquire questions through Amazon's official Twitter (@AmazonHelp) and Facebook (Amazon.co.uk) accounts.

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Get to https://www.amazon.co.uk/gp/assistance/customer/contact-u.s.. Amazon U.k. offers the ability to request a nigh-instant phone call from a representative if you provide some details online get-go. If you lot're not already signed in to your Amazon account, you'll be prompted to do and so now.
- If you lot'd rather telephone Amazon yourself, you lot tin can practise and then, although you lot may demand to look in a queue.
  - For general issues in the UK, punch 0800 279 7234. If you're outside of the UK, dial +44 207 084 7911.
  - For Kindle back up in the UK, punch 0800 496 2449. Outside of the UK, dial +44 203 356 6212.
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Click the Nosotros can call you link. It's a somewhat-small link nether the large orange Chat button on the left side of the page. This redirects yous to a folio on which yous'll take to enter some more info.

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Select a reason for contacting Amazon. Buttons containing different reasons for containing support appear at the top of the folio. Click the ane that best applies to your event. If yous don't see something that fits your needs, click the Prime and more than button for more options.
- If you're containing Amazon nearly an lodge, select the lodge from the list, or click choose different order to see additional orders from which to choose.
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Select an choice from the "Tell us more about your result" menu. You may have to roll downwards a lilliputian to run into this menu.
- In one case you brand a selection, the system may give you another drop-downwardly menu to further explain your issue.
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Click the yellowish Phone button. It'due south under the "Or, talk to someone" header. You may take to ringlet downwards a little to find information technology.
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Enter your phone number. Begin by choosing your country from the "Country/Region" drop-down menu, then input your phone number into the "Your number" blank.
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Click Phone call me now . It'southward the yellowish push below the phone number blank. This sends a message to Amazon's customer support with the data you lot provided so they can quickly assistance you resolve your problem. Go on your phone nearby to answer the phone call when it comes.^[1]
- It usually takes betwixt 2 and xv minutes to receive a phone call from Amazon's support staff, but the wait may be longer at peak hours.

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Go to https://world wide web.amazon.co.britain/gp/aid/customer/contact-us. Amazon's chat support service is the fastest mode to contact Amazon UK for all types of support. Although you lot'll start the conversation with a bot, you can easily asking to speak with a human at any time. If you lot're not already signed in to your Amazon business relationship, you'll be prompted to exercise then now.
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Click the Starting time chatting now button. It's the orange button on the left side of the page. This opens a chat window.
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Blazon your question and click Ship . You'll see some example questions in ovals at the bottom of the window—you can simply click one of those if yous'd like.
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Answer any additional questions from the bot. Amazon'south messaging bot will endeavour to guide y'all through your issue.
- If your issue is resolved by the bot, click Never mind, thank yous at the bottom of the window to shut it.
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Ask to speak with a man if the bot cannot help. If yous're not able to find the information y'all demand, blazon I want to speak to a human into the typing area and click Send. You lot can then click Get aid through chat to connect to a live person for further assistance.

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Open Twitter on your calculator, phone, or tablet. As long as you have a Twitter account, yous can contact Amazon's official customer service business relationship @AmazonHelp 7 days a week.^[2]
- If yous're not signed in to Twitter, sign in now.
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Click or tap the Search bar and type amazonhelp. A listing of matching results will appear.
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Click or tap AmazonHelp . Information technology'south the business relationship name with a round icon that says "Customer Service" inside. A bluish and/or white star icon will appear next to "Amazon Help" at the acme of the folio to bespeak that it'south an official account.
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Click or tap the envelope. It'south to the correct of AmazonHelp's profile photo at the top of the folio. This opens a private message window.
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Type your request or outcome. Be specific, merely avoid including payment details until you've been instructed to do then past a representative.
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Click or tap the Send button. A representative will typically respond within 24 hours—usually sooner. If you don't hear back in 1-two days, try tweeting at @AmazonHelp publicly.

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Open Facebook on your computer, phone, or tablet. If you have a Facebook business relationship, you can use information technology to contact Amazon Britain through their official Facebook page. Amazon UK'south Facebook support squad is available to answer questions 7 days a week between vii AM and 7 PM.^[3]
- Information technology'due south non possible to transport a private message to Amazon United kingdom on Facebook—you'll need to make a public post on their official page. Use this method for less serious concerns every bit you won't exist able to exchange private information in this manner.
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Go to Amazon UK's back up folio. If yous're using a estimator, had to https://www.facebook.com/AmazonUK. If you're on a phone or tablet, tap the magnifying glass about the top-right corner of the app, type amazon.co.united kingdom, and and then tap Amazon.co.uk (the choice with a blue Amazon grinning icon) in the search results.
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Type your question or issue into the "Write a postal service" or "Write something" box. If you're using the newest version of Facebook on a computer, click the grey Create Mail service button at the summit of the right cavalcade of the folio. If y'all're using the older version of Facebook or the mobile app, whorl down and click or tap Write something on the Folio.
- Since your message volition be public, don't include whatever individual information (e.g., contact info, payment details).
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Tap Publish (mobile) or click Post (computer). Your mail will and then announced on Amazon U.k.'s Facebook page. Sometimes you'll hear back the same 24-hour interval you make the mail service, but it tin take a twenty-four hours or 2 to receive a response.

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When yous "Select an issue" on the contact page, Amazon offers a "Did you know?" box that matches with the upshot that you selected. Read this box first to come across if it provides the solution y'all are looking for before choosing a contact method.
Amazon U.k.'south "Help" section on the website shares written answers to many commonly asked questions without talking to a service representative.

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Article Summary X

1. Become to https://www.amazon.co.great britain/gp/help/client/contact-united states.
2. Sign in.
3. Click Starting time chatting now.
4. Inquire a question.
5. Respond to questions from the bot.
6. Ask for a homo if the bot cannot aid.

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