How To Cancel Optimum Service Online

How to Change or Cancel Optimum

Nosotros've done the inquiry and here's what you lot'll demand to update, pause, or drop your Optimum service.

What can you exercise about your Optimum Tv set or internet service if you're leaving for Florida, spending the summertime eating lobster rolls upward in Maine, or moving out to Long Island or New Jersey?

Whether you're cutting the cord or taking it with you, permit's break down what your adjacent steps will be if yous're irresolute your Optimum service.

Moving Optimum service

Check out Optimum's moving grade to make sure you can transfer your Optimum TV or net service.

Optimum's footprint covers New Jersey, Connecticut, and much of New York Metropolis, so if you're staying in the New York tristate area, you'll probable be able to transfer your Optimum subscription to your new address.

Pausing Optimum service

If you're heading out of boondocks for a while, call Optimum customer service at +1-866-218-3259 or chat with an Optimum by scrolling to the bottom of the page and clicking "Message us." Just ask the amanuensis to freeze your service for up to vi months. You won't have to pay your total bill during each billing catamenia, but you'll still accept to pay a small monthly fee while your service is paused. Just you can resume enjoying your Optimum parcel when you get back.

Transferring Optimum service

To transfer an Optimum business relationship, fax Optimum'due south account transfer form to +i-516-803-1688 or postal service information technology to Optimum's office:

Altice USA
Attn: Shared Services
200 Jericho Quadrangle
Jericho, NY 11753

The form covers account transfer scenarios like changing your account name after a union or transferring account ownership if the old business relationship holder passed away.

Adding to Optimum service

Call Optimum's master sales department at +1-866-200-7273 to add new Optimum cyberspace, cable Television, or telephone services to your account. The sales department'due south hours are viii:00 a.k. to 8:00 p.m. ET from Mon to Fri, and its weekend hours are eight:00 a.yard. to 6:00 p.m. ET.

View Optimum Plans

Troubleshooting Optimum service

Visit Optimum'southward back up page to find tutorials that'll respond common internet, TV, phone, and account questions. If you're dealing with Wi-Fi problems on Optimum hardware or a possible service outage, Optimum offers 24/7 tech support at the local phone number for your Optimum region.

Canceling Optimum service

To cancel Optimum service, call Optimum'southward local customer service line for your region. Optimum customer service is bachelor from 9:00 a.m. to 5:00 p.m. ET on weekdays and 9:00 a.m. to 1:00 p.m. ET on Saturday.

Make sure that your account is fully closed and any equipment is shipped back by the end of whatever billing cycle you desire to be your last. You'll be billed for an extra month if you come across a new billing bicycle, and Optimum doesn't prorate your pecker later your service is cancelled.

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